Purchasing Conditions



Shipping Conditions

DELIVERY OPTIONS

At this moment, Ropachica offers you the option of home delivery.

Remember that it is possible to indicate a delivery address different than the billing address. This is very useful in cases where you want to make a gift, if you spend more time at work than at home or if you are going to stay out of your usual residence for a while.

DELIVERY TIMES

Spain and any European destinations: you will receive your order within 2-3 working days from the payment processing.

Countries outside the European continent: the periods vary between 5 and 15 days depending on the continent of destination.

SHIPPING COSTS

Shipping costs are free for orders over € 55 for every European country.

For lower purchases, shipping costs will be 4.95 EUR.

DELIVERY PROCESS

We will send you an email when your order is about to leave our warehouse.

The courier will contact you through an email to inform you of the delivery and will provide you with an identifier to track your shipment online.


Returns & Exchanges 

RETURN THROUGH OUR WEB PAGE

After verifying all the data, the carrier will pick up the item at the address you indicate. Please note, it must be located in the same country in which the order was originally placed.

The steps to request a pickup at your home:

1. Request the collection online

Access 'My Account' space. Click on 'My Returns' section. Select the order you would like to return and complete the pick-up request at home. Once we have processed the collection, you will receive a confirmation email with the details of your return. This service is only available for purchases made online.

You will have a maximum of 14 days from the moment you received the order to make the return.

2. Prepare your return

Pack the items you want to return in their original packaging. The garments must be in perfect condition, with original labels and with the corresponding ticket - order confirmation -. If you do not keep it, you can print it in the "My account" section.

3. Delivery to the carrier

The transport company will contact you. Deliver the package closed and paste the label with the address that will be sent to you by email.

4. Refund

Once we receive the package, the amount of the refund will be processed in the same payment method used in the purchase within a period of 14 working days. The return costs are free.



Secure Online Payment

To protect you from all fraud and not store any of your financial data, we use only credit card (SERMEPA-REDSYS) or PayPal payment platforms.

SERMEPA-REDSYS

SERMEPA (REDSYS) is a secure purchase system that allows you to securely identify customers who buy through the internet. REDSYS develops technology in the field of payment methods.

This system complies with the safe electronic commerce standards adopted by the international brands of Visa and MasterCard to guarantee the ownership of the buyer.

Purchases made through the SERMEPA online payment service (REDSYS), with cards issued by any other national or foreign financial institution and in which the identity of the cardholder is authenticated, will be managed by this system .

In such cases, neither the cardholder nor the entity issuing the card can claim ignorance of the purchase made, nor request the retrocession of the transaction with the reason "operation not authorized by the cardholder"

To make the purchase through SERMEPA credit card (REDSYS) you must follow the following steps:

1. When you have decided which items to buy, select the card payment option, type the number, card expiration and identification code in the secure environment.

2. The next step is to verify the ownership of the client by the card issuer.

3. Finally, if you are identified, the purchase transaction will be processed in a secure manner.

Ropachica never has access to confidential information regarding the means of payment.

PayPal

Paying through PayPal is safe and easy, in a few steps you can create your own account and use it to shop  online easier.

PayPal is an online payment system of recognized international prestige.

PayPal protects your financial information with industry-leading fraud and security prevention systems. When PayPal is used, financial information is never shared with the seller. Once the payment is completed, the transaction receipt will be sent to you by email.

Tutorial:

Once you have selected your products in our store, access the basket, confirm it and select the shipping system that best suits you.

When you access the next step you can choose the payment method. If your option is PayPal, follow the following steps:

1. If you are already a registered PayPal user: enter the login information in the box on the right and in the next step you can confirm the payment and add a text for the seller.

2. If you are not a PayPal user: Click on the "continue" link located under the text "Do not have a PayPal account?"

2.1. Enter your billing information: choose your credit card and after filling in the information requested click on "check order and continue"

2.2. Review payment: At this time you can review the payment and include a text for the seller such as "delivery only in the afternoon". Once this step is finished, click on "Pay now" to finalize the transaction.